BOOKING INFORMATION

A Little Bit of Rough is the perfect luxury getaway for families, couples or friends looking to enjoy a peaceful and relaxing holiday in the great outdoors!

Stay 3 x nights Friday – Monday

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Stay 4 x nights Friday – Monday

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Stay 7 x nights Friday – Monday

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ARRIVAL & DEPARTURE TIMES

Arrival is between 5pm & 7pm on a Monday or Friday. We do greet all guests on arrival and kindly ask that they adhere to these times.

Departure is by 9:30am. Our housekeepers will require access to your accommodation from this time. We kindly ask all guests to leave their lodge tidy at the end of their stay and strip their beds when they leave.

COVID POLICY

The safety and wellbeing of our guests and staff has always been our top priority at A Little Bit of Rough.

During COVID-19 we have conducted a Risk Assessment to help keep our guests, staff and ourselves safe, and we will be taking extra measures to keep you safe during your stay and ensure that you can relax and enjoy your break without additional worry. This means we will be implementing and following some new procedures. A full and detailed copy will be sent to you once a booking has been placed. Below is an overview as to what you can expect.

  • Follow Government cleaning advice for non-healthcare environments.
  • We will have an approved Risk Assessment in place.
  • Social Distancing – All of our canvas lodges are well spaced with private bathroom facilities, making it extremely easy to social distance at A little Bit of Rough.
  • In our canvas lodges highly touched spaces and hard surfaces will be cleaned then disinfected with cleaning products that conform to the appropriate standards, as used in health care settings.
  • Guidance will be in place within the canvas lodges to remind guests of personal hygiene (hand washing) which is paramount to stopping the spread of COVID-19. Hand Soap and sanitiser will be available in the canvas lodges.
  • Hand sanitiser stations have been installed in the lodges and higher traffic areas such as the entrance gate and main woodstore.
  • Due to the additional work in preparing the lodges, Check-out will be at 9.30am and in check – in times to 5pm to enable Government guidelines to be followed.
  • Enable self-check ins and practice social distancing during your stay – We are always available during your stay if you have any questions and we come and say ‘Hi’ to all guests from a safe distance once you have arrived.
  • We will be sending you an App to download with all the information that you need for self-check-in, along with all other information with regards to your canvas lodge and how everything within it operates.

A Little Bit of Rough is a wonderful location to switch off, relax, and just enjoy the views. Please contact us if we can be of further help.

T’s & c’s

Our Terms & Conditions can be found at the bottom of our Prices & Availability page. They also form part of our booking agreement when making a booking to stay at A Little Bit of Rough.

cancellation policy

Covid19 Cancellations

National Lockdown Covid-19 – In the event that A Little Bit of Rough is not able to open due to either the government imposing a national or local lockdown in our county of Rutland preventing us to open then the following options will be available to you:

  1. Reschedule your stay to another time. If the stay that you reschedule to is more expensive than your current stay, all we ask is that the difference in the cost of the stay is paid.
  2. Request a refund. We understand that sometimes guests are not able to reschedule their stay to another time and therefor would prefer to have a refund.  For this option there is a small deduction from the amount of either your deposit or the full balance if you have paid in full paid of 5%, this is to cover our costs when processing both the booking & refund.

Regional / Local Lockdown Covid-19 – In the event that the government imposes a regional / local lockdown for your given address, preventing you from travelling to A Little Bit of Rough for the dates of your stay then the following options will be available to you:

  1. Reschedule your stay to another time. If the stay that you reschedule to is more expensive than your current stay, all we ask is that the difference in the cost of the stay is paid.
  2. Request a refund. We understand that sometimes guests are not able to reschedule their stay to another time and therefor would prefer to have a refund.  For this option there is a small deduction from the amount of either your deposit or the full balance if you have paid in full paid of 5%, this is to cover our costs when processing both the booking & refund.

Guest inability (or the inability of any, some or all your intended party) or disinclination to travel to and stay at A Little Bit of Rough for any reason.
This includes – but is not limited to – all illnesses (including Covid19), a requirement or recommendation to self-isolate or quarantine or are shielding. A call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we are able to re-let your lodge, where you will receive a full refund of monies paid less a 5% deduction to cover our costs for processing both the booking & refund.

We strongly recommended you take out appropriate Travel Insurance to cover these eventualities. If you choose not to take out appropriate Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

It is the responsibility of the guest to acquire suitable travel insurance for themselves and their party to cover their booking. A Little Bit of Rough strongly recommends that the guest acquires suitable insurance to cover circumstances beyond the guests control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid19 and shielding, family emergencies and travel delays.

Covid19 is now a known risk and it is possible for you to insure your holiday against it, lead guest or any other member of the party having Covid19, the lead guest or any member of the party having to isolate or quarantine, or you wishing to shield any members of the party and enforced localised restrictions.

There are several options which include cover for Covid19 related cancellations available from organisations such as:

In no way do we endorse any of these organisations and it is the responsibility of the guest to satisfy themselves that the level of cover offered is sufficient and appropriate.

Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com

Non Covid19 Related Cancellations:

Cancellation by A Little Bit of Rough – In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days.

Cancellation by you the Guest – If you cancel your stay prior to 8 weeks before your stay (when only the deposit has been paid), you will receive a full refund less a 5% deduction to cover our costs for processing both the booking and refund.

If you cancel your stay within 8 weeks of your arrival date (when full payment has been made), we will endeavour to re let your lodge. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should we be able to re-let your lodge, then you will receive a full refund less a 5% deduction to cover our costs for processing both the booking and the refund.

We strongly recommended you take out appropriate Travel Insurance to cover eventualities. If you choose not to take out appropriate Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

Guest inability (or the inability of any, some or all your intended party) or disinclination to travel to and stay at A Little Bit of Rough for any reason.
This includes – but is not limited to – all illnesses (including Covid19), a requirement or recommendation to self-isolate or quarantine or are shielding. A call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we are able to re-let your lodge, where you will receive a full refund of monies paid less a 5% deduction to cover our costs for processing both the booking & refund.

We strongly recommended you take out appropriate Travel Insurance to cover these eventualities. If you choose not to take out appropriate Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

Cancellations must be notified to A Little Bit of Rough via email. Once received in writing we will confirm the cancellation request.