BOOKING INFORMATION

Arrival time is between 4:00pm & 6:30pm . If we are ahead of schedule or we know we can offer an earlier check-in in advance of your stay we will either email you or drop you a text message to let you know your accommodation is ready.

Our standard departure is by 9:30am. However, we always try to be flexible and if we are able to offer a later check-out time due to not all properties being occupied or your departure being on a different day to others, we will leave details in your lodge on your Welcome Note in the kitchen.

Our housekeepers will require access to your accommodation from the time specified. We kindly ask all guests to leave their lodge tidy at the end of their stay and strip their beds when they leave.

Our Terms & Conditions can be found at the bottom of our Prices & Availability page. They also form part of our booking agreement when making a booking to stay at A Little Bit of Rough.

A Little Bit of Rough Limited – Terms and Conditions for A Little Bit of Rough Limited (supercontrol.co.uk)

Cancellation Policy 

Cancellation by A Little Bit of Rough – In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days.

Cancellation by you the Guest – We realise that sometimes plans change and if you have to cancel or wish to move your holiday please let us know as soon as possible and we will try to work with you to find the best solution. In all cases we will endeavour to re-let your accommodation. If you cancel with more than 8 weeks until your stay, when just the Deposit has been paid, and we are successful in re-letting your lodge, then we will refund your monies paid to us less an administration fee of £50 to cover re-advertising costs and our time, or move your stay to an alternative date. If we are unable to re-let the accommodation, we will retain the one third of deposit paid and will not be able to move your stay to an alternative date.

If the holiday is within 8 weeks, when the full balance is paid, if we are unable to re-let the lodge, we will retain the full payment. If we are successful at re-letting the lodge, then we will refund your monies paid to us less an administration fee of £50 to cover re-advertising costs and our time or move your stay to an alternative date.

Outstanding Balance Payments – Bookings must be paid in full no later than 8 weeks prior to the date of your stay, remainders for balance payments will be sent out via email prior to payment being due.

If you wish to cancel or request a change of dates on or after the date your outstanding balance becomes due, your booking will be treated as being within our 8-week cancellation period, regardless of whether the outstanding balance has yet been paid.

At this stage, we can only cancel your booking or agree to move your stay to alternative dates if we are able to rebook your original dates to another guest.

Overdue Outstanding Balance – Failure to make payment of the full balance within 48 hours of the due date will result in the cancellation of your booking and no refund will be due.

Guest inability (or the inability of any, some or all your intended party) or disinclination to travel to and stay at A Little Bit of Rough for any reason.
This includes – but is not limited to – all illnesses (including Covid19), a requirement or recommendation to self-isolate or quarantine or are shielding. A call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we are able to re-let your lodge, where you will receive a full refund of monies paid less an administration fee of £50. This is to cover our costs for re-advertising your stay and to cover our time.

Cancellations must be notified to A Little Bit of Rough via email. Once received in writing we will confirm the cancellation request.

We strongly recommended you take out appropriate Travel Insurance to cover eventualities. If you choose not to take out appropriate Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

We are in a very rural location and are incredibly lucky to have an abundance of wildlife that share our woodland with us and call it their home too, including deer’s, hares & badgers to name but a few. Therefore, we regret that pets are not permitted to stay at A Little Bit of Rough (as detailed on our website and in our Terms & Conditions).

The woodland is also surrounded by farmland with livestock adjoining our site, which sometimes like to come for a visit too!

We kindly ask guests with pets to make sure they have made suitable arrangements for their furry loved ones in advance of their stay.

We know that people love their pets, but please do not be tempted to smuggle them in as exceptions will not be made.

Noise – We really want all our guests to enjoy a peaceful relaxing stay with us. Therefore, to keep the woodland peaceful and so as not to disturb the other guests staying / wildlife and our neighbours, we kindly ask that guests keep noise to a minimum from 9:00pm onwards and after 10.00pm the only sounds that should be heard are those of quiet whisperings from our guests and the sounds of the wildlife that call Spindleberry woods their home. We are a predominantly family site and there may well be young children sleeping. You are staying in a canvas lodge, and noise will carry.

We do not allow any music or radios at any time as noise is amplified and it travels very easily between canvas lodges. This also forms part of our site licence.

We also ask guests to be conscious of how much noise their party are making around the fire pits or wood-fired hot tubs at night. We promise we aren’t the ‘Party Police’; we want ALL of our guests to enjoy a stay at A little Bit of Rough, but if you are looking for a venue to come and play music and be up late into the night enjoying karaoke around the fire pit or in a wood-fired hot tub, then we aren’t the site for you.

We have 2 x children ourselves and appreciate that they tend to be early risers! If parents of young children can try to let the adults sleep in in the morning, without unleashing the children to the great outdoors until after 8am it would be greatly appreciated!

In exceptional circumstances we reserve the right to ask you and your party to leave if there is repeated noise after having received two warnings and as you will have breached the terms of your contract with us, no refunds will be forthcoming.

Music – As part of our site license amplified music is not permitted at any time. Please use headphones if you wish to listen to music or any other devices.